Returns

Refund Policy

Returns and Refund Policy

Upon purchasing a product from Reno Spares, it is understood that the condition of the item is acknowledged. We encourage inspection before pickup or delivery. We reserve the right to accept returns solely at our discretion in the case of a change of mind. Delivery fees are non-refundable. Customers are responsible for return shipping, and a restocking fee equivalent to 20% of the original purchase price will be applied.

Australian Consumer Law

This policy outlines the circumstances under which goods or services ("Goods") supplied by Reno Spares to a customer ("You") will be accepted for return. Sales of Goods by Reno Spares are subject to laws including the Australian Consumer Law ("ACL"). Our Goods come with guarantees under the ACL, providing entitlement to replacement, refund for major failures, compensation for foreseeable loss or damage, and repair or replacement for goods not of acceptable quality.

Assessment of Goods for Return

Reno Spares reserves the right to assess Goods for return, considering their condition and age, before acceptance. Goods must be accompanied by proof of purchase and in the same condition and completeness. Manufacturer assessment may be required, and Reno Spares will strive to facilitate this promptly.

Acceptance of Goods for Return

Goods will be accepted for return only after assessment and if they fail to meet consumer guarantees under the ACL or specific warranty terms provided by Reno Spares or the manufacturer.

Change of Mind Returns

Reno Spares does not accept returns due to changes of mind. Customers are urged to inspect goods before delivery. Return acceptance for a change of mind is solely at our discretion. Delivery fees are non-refundable, and customers bear return shipping costs along with a 20% restocking fee.

Procedure for Accepted Returns

For non-major failures, Reno Spares may repair, replace, or provide store credit. For major failures, customers may choose a refund, identical replacement, or similar replacement of the same value. Under express warranty, repair, replacement, or refund options are available as per warranty terms.

Repair of Goods

Goods returned for repair may result in data loss and may be replaced rather than repaired. Repairs will be carried out promptly in accordance with ACL provisions.

Online Sale Returns

Online purchases can be returned by contacting Reno Spares' online sales team for review and processing.

Prescribed Information Regarding Repair of Goods

Goods capable of retaining user-generated data may lose data during repair. Replacement of goods may occur instead of repair.

Statutory Rights Not Affected

This Returns Policy does not affect statutory rights under the ACL. In case of inconsistency, statutory rights prevail.

Further Information

For inquiries or concerns regarding this policy or the observance of rights under the ACL, contact Reno Spares Customer Service at info@reno.spares.com.au.