Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You'll also need the receipt or proof of purchase.

Please note, a 25% restocking fee applies when you return an item because you no longer want it. The fee is 25% of the product price, not including delivery. This is to service the handling and administration to restock our shelves.

For change-of-mind returns, you are responsible for the cost of return shipping, and delivery fees are non-refundable.

To start a return, you can contact us at lilian@renospares.com.au. Please note that returns will need to be sent to the following address: 19 Railway Terrace, Lewisham NSW 2049. Items sent back to us without first requesting a return will not be accepted. If your return is accepted, we'll send you instructions on how and where to send your package.

You can always contact us for any return question at lilian@renospares.com.au.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. If an item is faulty, damaged or not what you ordered, we cover the return shipping, no restocking fee applies, and you receive a full refund.

Exceptions / non-returnable items

Custom products (such as special orders or personalized items) cannot be returned. We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

We do not accept change-of-mind returns on sale or discounted items, or gift cards. If a sale item is faulty, damaged or not what you ordered, your rights under the Australian Consumer Law still apply (see below).

Exchanges

For exchanges, please contact us for further information at lilian@renospares.com.au.

Refunds

We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we've approved your return, please contact us at lilian@renospares.com.au.

RETURNS AND REFUND POLICY

Upon purchasing a product from Reno Spares, it is understood that the condition of the item is acknowledged. We encourage inspection before pickup or delivery. Delivery fees are non-refundable on change-of-mind returns. Customers are responsible for return shipping on change-of-mind returns, and a restocking fee of 25% of the product price (not including delivery) will be applied.

AUSTRALIAN CONSUMER LAW

This policy outlines the circumstances under which goods or services ("Goods") supplied by Reno Spares to a customer ("You") will be accepted for return. Sales of Goods by Reno Spares are subject to laws including the Australian Consumer Law ("ACL"). Our Goods come with guarantees under the ACL, providing entitlement to replacement, refund for major failures, compensation for foreseeable loss or damage, and repair or replacement for goods not of acceptable quality.

ASSESSMENT OF GOODS FOR RETURN

Reno Spares reserves the right to assess Goods for return, considering their condition and age, before acceptance. Goods must be accompanied by proof of purchase and in the same condition and completeness. Manufacturer assessment may be required, and Reno Spares will strive to facilitate this promptly.

ACCEPTANCE OF GOODS FOR RETURN

Goods will be accepted for return within 30 days of delivery, subject to the conditions above, and at any time if they fail to meet consumer guarantees under the ACL or specific warranty terms provided by Reno Spares or the manufacturer.

CHANGE OF MIND RETURNS

Change-of-mind returns are accepted within 30 days of delivery, subject to the conditions above. A restocking fee of 25% of the product price (not including delivery) applies, delivery fees are non-refundable, and customers bear return shipping costs. Change-of-mind returns are not accepted on sale or discounted items or gift cards.

PROCEDURE FOR ACCEPTED RETURNS

For non-major failures, Reno Spares may repair, replace, or provide store credit. For major failures, customers may choose a refund, identical replacement, or similar replacement of the same value. Under express warranty, repair, replacement, or refund options are available as per warranty terms.

REPAIR OF GOODS

Goods returned for repair may result in data loss and may be replaced rather than repaired. Repairs will be carried out promptly in accordance with ACL provisions.

ONLINE SALE RETURNS

Online purchases can be returned by contacting Reno Spares' online sales team for review and processing.

PRESCRIBED INFORMATION REGARDING REPAIR OF GOODS

Goods capable of retaining user-generated data may lose data during repair. Replacement of goods may occur instead of repair.

STATUTORY RIGHTS NOT AFFECTED

This Returns Policy does not affect statutory rights under the ACL. In case of inconsistency, statutory rights prevail.

FURTHER INFORMATION

For inquiries or concerns regarding this policy or the observance of rights under the ACL, contact Reno Spares Customer Service at lilian@renospares.com.au.