Terms of Sale

At Reno Spares, we strive to ensure our customers find the products they desire at the prices they expect. We prioritize offering knowledgeable and friendly service to enhance your shopping experience. Additionally, we've outlined our returns policy below for your reference.

When you choose Reno Spares, we guarantee prompt delivery of ordered products at reasonable postage or courier rates, ensuring they arrive in pristine condition to minimize any issues. Our merchandise boasts 100% reliability, backed by excellent warranty periods from Australia’s top brands.

In the rare event of a faulty item, warranty claims will be handled in accordance with the manufacturer’s guidelines and our obligations under the Australian Consumer Law and Regulations. Please reach out to us for assistance with filing a warranty claim.

For inquiries regarding returns for store credit, exchange, or refund, please contact us within 7 days of delivery, adhering to the following conditions:

  • Used or installed items are not eligible for return.
  • The product and its packaging must remain intact and in original condition.
  • Note that clearance, special orders, custom-made items, and non-stocked products cannot be returned.
  • Special orders and custom-made items cannot be cancelled once ordered.
  • You are responsible for returning the goods to Reno Spares.
  • A restocking fee may be applied to cover manufacturers' handling charges.
  • Freight/delivery charges are non-refundable.
  • Refunds will be processed within 5 business days upon receiving the goods in resaleable condition at our warehouse.
  • Inspect all goods within 24 hours of delivery to address any damages promptly, as claims submitted thereafter may be rejected.
  • Verify all goods for correctness and quality before installation, as installed products are not eligible for exchange.
  • It's imperative that licensed tradesmen handle all installations to uphold warranty validity.

Please note that product weights and dimensions provided are approximate and may slightly vary. We recommend verifying actual weights and dimensions upon receipt for accurate installation.

This returns policy complements your rights under the Australian Consumer Law and Regulations.